Stay Safe This Christmas


We want you to enjoy the Festive period, below is some advice to help you stay safe



When Shopping:

Park your car in a well lit car park, preferably one that’s attended or displays the Park Mark logo.

Before you leave your car, ensure all windows and doors are closed and locked.  Check it is locked by lifting the door handle.

Avoid leaving purchases and presents in your vehicle.  If you do, keep them out of sight and not on display.

Make sure your handbag is closed or your wallet is in an inside pocket as you move around to reduce temptation from a pick-pocket

Don’t leave a bag unattended in a trolley, even if only for a couple of seconds.

Keep your PIN for bank cards confidential shield when entering your PIN at a terminal ensure no one can see you enter it.

Try to pay for items on a card rather than carrying large amounts of cash.

Think about the item you are buying someone. Are there any security products you could purchase to help them keep them safe/secure. i.e. if buying a bike think about also giving a decent ‘D’ lock.

At Home:

Leave it till the last minute to put Christmas presents out under the tree and don’t leave them in view of a window.

If you are buying or receiving valuable gifts such as bikes, mobiles or electrical items register them for free at Doing this can assist the police in returning your property should it be lost or stolen.

 If you receive any Apple products for Christmas, familiarise yourself with the Find My iPhone app, which can help you locate your electrical items if they are lost or stolen. For more information, visit Apple.

Refrain from keeping large amounts of cash at home.

A secure home will reduce the chance of a burglary. Make sure windows and doors are locked and remove keys from sight every time you leave the house.

When you go out at night make it appear that someone is home. Draw the curtains and leave a light on. You could always put a lamp or radio on a timer switch.

Dispose of packaging carefully by breaking it down before putting it in the bin. Empty boxes left outside can advertise that you have nice new goods inside.

Ensure your home contents insurance adequately covers the additional things that you have in your home over Christmas.

Going Away:

Check you have locked all doors and windows then remove keys from sight. If you have an alarm activate it.

Inform trusted neighbours that you are away and ask if they will keep an eye on your property and collect your post.

Use timer switches on lamps and radios so it looks as though you are home and deters intruders.

Cancel any deliveries such as milk and newspapers.


Make sure your anti-virus software is up-to-date.

Consider where your deliveries will be left – don’t ask for parcels to be left on doorsteps, in porches or behind bins.

Think about what you write on social media about what you have been buying, and where you are going.  Be careful not to advertise that you’re out partying.


When shopping online, or using a website where you need to enter your personal details, make sure the site is secure.  Look for the padlock being displayed in the browser, and that the web address starts with https.

Remember that financial institutions will never ask for your online banking details by email, or will they ever ask you to divulge your PIN.

Cyber Crime Advice

Keep your Home PC’s Protected with Sophos Free home addition Antivirus :   (free for Home use)

To report Online fraud, attempted fraud or cyber crime please go to: 

If you’ve received a potential scam message or computer virus but no money has been lost or you haven’t responded to it, please also go to: 

To stay up to date with the latest cybercrime information sign up to:

Assistance Required

Dear Colleague


We are all grateful for the support you provide in the day to day running of you watch.  We have all collectively been very successful in building and maintaining our watches and we are always looking for ways to continue this process.   The purpose of this email is threefold:


Firstly to ask if anyone is willing to provide me with assistance in my role of Camberley Coordinator. I am looking for extra pairs of hands to assist in helping create new watches. This will involve helping out in mail drops to roads not already covered.  Last year we ran a successful pilot scheme “Are you Covered” I an area of Frimley and this resulted in a number of new watches. I am looking to run a similar pilot in Camberley later this year.


Secondly, I am asking watch reps to see if they can build the membership of their own watches.  We do live in an area where it is all too easy to come home at night, shut to gate (!!) and forget a bout those around us.  Feedback from a number of our Reps indicates that face to face approach is best. Maybe not for you so we do have a standard letter I can let you have to tailor for your Watch.

And thirdly; we had two interesting speakers at our last Watch Reps’ meeting on Cyber Crime and Identity theft.  I am looking for topics (an possible speakers) that will be of interest to you in our future meetings. 


Many thanks in advance and I look forward to you replies




Garage -Shed Burglaries

We are currently suffering from a series of garage burglaries in the borough. Motorcycles, bicycles and garden machinery are being targeted. In some cases the garages targeted have not been locked and in others the owner has relied on the factory fitted lock on an up and over door.

Neighbourhood Watch Coordinators can assist by forwarding this message to members.


  • Most standard garage door locks are not ‘security’ locks. Consider fitting an after market device, for example a ‘Garage Defender’ or as a cheaper option fit two shoot bolts to the door ensuring that bolt beds into the frame or concrete base. Secure the bolt with a grade three external padlock
  • Sheds are more problematic to secure due to their wood construction. Devices are available to provide additional security to the doors, for example ‘Shed Bars’
  • Most house alarm systems can be configured to provide coverage to garages using ‘wireless’ connections. If this isn’t possible stand alone ‘Shed alarms’ are also available
  • Consider the use of ground anchors and cables. Using a large cable to link several items together will make them more difficult to steal, padlocking the cable to a ground anchor will provide additional protection.  
  • There are a number of security marking schemes available for cycles ranging from electronic Datatags (similar to pet microchips) to chemical etching
  • Ensure that you property mark items of value stored in the garage and record serial numbers. There is a free web based service available at     

When considering whether or not to fit additional security its worth pausing to think about the value of what you are storing in the building. Lawn mowers and good cycles often cost several hundred pounds per item, the total value can soon run into several thousand pounds.


  • Judging by the number of items being stolen the thief will probably have an outlet or handler – if you have any information around offenders or methods of disposal please contact me. Alternatively you can do this anonymously via Crimestoppers on 0800 555 111 where in certain circumstances you may receive a financial reward
  • If you see something or someone suspicious contact Surrey Police immediately using either 999 or 101, make a note of the time, description and vehicle registration numbers. You will never be criticised for contacting us and remember if you think it’s suspicious it probably is!

Finally these thieves are very probably local and are operating within your community, with your help we can catch and convict them.

Details of the items I have referred to can be found at or

with thanks your

Crime Prevention Design Advisor

Managing Your Watch

What are the obligations of being a member of a Neighbourhood Watch scheme?


  • Check all door and window locking mechanisms comply with the conditions set by the insurance industry.
  • Stand back from their property and “think thief”: Perimeter and garden/ boundary fences / walls / hedges should deter a would-be intruder. However, tall hedges / shrubs, close to the house, could act as a screen to an intruder. Access to the rear of the property, via side entrances, should be prevented.
  • Consider installing an infrared-activated light effectively exposes an intruder.
  • Ensure all outbuildings (garages, sheds etc.) are properly secured and locked at all times.
  • Where possible, cars should be parked in a garage, rather than left on the drive. If this is not possible, ensure they are suitably secured and alarmed (any or all types). Do not leave valuable on display in the car.
  • Garden and DIY tools and steps / ladders should be locked safely away and, preferably marked with forensic DNA. Interior and property identification
  • Valuables should be security marked, preferably using a forensic DNA material, and serial numbers listed – this aids identification if property is recovered by the police. Jewellery and other small items of value should be photographed and listed.
  • Do not leave keys to the property or car in obvious places to aid a thief.
  • Added security (e.g. a safe, alarm system or security camera) may be required if there are items of high value. A chain and spy hole should be fitted to the main access door and used. Do not allow access, by a caller, to the property unless satisfied with their credentials and purpose.

Going away?

  • Does your property look occupied when you are away?
  • Watch members should let neighbours know that they are not in residence and leave a number where they may be contacted. Cancel newspapers, milk etc. and ask a neighbour to check the property regularly and be extra vigilant.
  • Use the Post Office Keep Safe service to prevent mail piling up in your letter box or inside front-door.
  • Ensure that the property looks occupied. Use automatic timing switches for lights and a radio are a good idea. A neighbour’s car securely parked on the drive would be better than parked on the road.

When and how to contact the police

  • If, a Watch members suspects or sees a crime is about to be committed or they see a person(s) behaving suspiciously, they should report their suspicions to the police immediately, giving as much information as possible (do your best to identify persons and /or vehicles) call : 101
  • If they are witnessing a criminal act taking place or require immediate police presence call 999.
  • Watch members should be as observant as possible from their vantage point but should not put themselves at risk. If they are reluctant to contact the police, they should seek a neighbour’s advice or opinion and / or speak to their Watch Representative – but do so immediately.
  • If a Watch member has good information concerning criminal activity and wishes to report anonymously – call Crimestoppers on 0800 555 111.They can also contact their local Safer Neighbourhood Team by visiting their web page at The Surrey Heath Crime Reduction Adviser will offer free and independent crime reduction advice if contacted on 101.

Being a good neighbour and caring about your community

Neighbourhood Watch isn’t only about a member’s personal well-being. Good neighbourliness and caring about the neighbourhood and local community is a caring commitment that all should wish or need to make. Taking on specific responsibility for those less able members of their community and helping to reduce the fear of crime that such residents have is another important responsibility of Neighbourhood Watch membership

What is involved if I agree to be the Watch Representative?

  • The primary function is to provide the main link between Surrey Police/Neighbourhood Watch Area Coordinator and the members of their Watch. This involves the following tasks:·
    • Distribute information received by email from these, such as crime updates and security advice, to the Watch members.
    • Attend the quarterly Watch Representatives meetings on behalf of the Watch or arrange for a deputy/other member to attend.
    • Collect the bundle of HeathWatch, the Neighbourhood Watch newsletter, at the Watch Representatives meetings and deliver a copy to your Watch members. If nobody is available to attend the meeting, the Watch Representative should make arrangements for the bundle to be collected from the local library.
    • Advise the Membership Secretary of changes to the Watch registration details e.g. additional members, email address etc.
    • Assist the police and other agencies by circulating information to and gathering information from Watch members as necessary·
    • Receive non-urgent information from members to forward to the police or community safety team.·
    • Feedback concerns from Watch members to the local police at their Panel meetings and, via the Area Coordinator, to the Support Group.
    • Notify the Area Coordinator and local police if planning to leave the area or stand down from the post. Ideally, they should try to identify a replacement.
    • Secondary tasks (as time and inclination permits)
      • Promote Neighbourhood Watch Supply member households with Neighbourhood Watch stickers for doors and windows and other Neighbourhood Watch material. Encourage non-participating households to join the group.
      • Manage the local scheme by keeping an up-to-date list of scheme members, including their e-mail addresses where available, remembering to respect the confidentiality of the information in accordance with the Data Protection Act 1984 and welcome new residents and invite them to join the scheme.
      • Encourage measures to enhance security through the adoption of crime prevention measures such as security marking their valuable property using, for example, a UV marker pen.
      • Encourage members to keep their eyes open for unusual occurrences and inform the police quickly of suspicious activity or anti-social behaviour.

Educate members on how to contact the police and Crimestoppers

How do I notify changes to the registration details for my Watch?

Changes in Watch Membership

  • The Watch representative needs to maintain an up to date list of Members and it is the responsibility of each Member to inform their Watch Representative of changes in membership or contact details etc.

Changes in Watch Representation

  • The Watch representative is responsible for keeping the Area Coordinator and the Membership Secretary informed of changes in Watch representation.

Should a Watch representative move away from the area or is no longer interested in their role and they do NOT inform the Area Coordinator or Membership Secretary, they put their watch in danger of being closed

How can I make my Watch more effective?

This can be achieved by any or all of the following:

  • Keep an up to date list of Watch members, including email addresses where available, remembering to keep the data confidential in accordance with the Data Protection Act 1984. A form to record Registered Household members is available for download from this website just for this purpose.
  • Welcome new members to the Watch and encourage them to register their membership. A registration form for each household is also available to authorised users on the web site.
  • When a member has registered provide them with Neighbourhood Watch stickers and leaflets.
  • Disseminate information (either by email or hard copies) to all members of the Watch such as crime updates/reports from Surrey Police, crime reduction literature or Neighbourhood Watch newsletters.
  • Encourage members of the Watch to adopt crime reduction measures such as security marking their valuable property using a UV marker pen or forensic DNA marking fluid.
  • Encourage members to keep their eyes open for unusual occurrences and inform the Police quickly of suspicious activity using 101 or 999 as appropriate.
  • Educate members on the correct use of the 101 and 999 numbers and provide details of the Crimestoppers number 0800 555 111.
  • Notify your Area Coordinator if you plan to leave the area or are not able to continue in your role and, if possible identify a replacement. Hand over your list of members and their contact details to your replacement or, if no replacement has been found, to the Area Coordinator.
  • Feedback concerns from local Watch members to the local Police. This can be achieved directly to the NSO when attending the quarterly local police Panel Meetings.

How do I obtain additional stickers and leaflets?

Additional stickers and leaflets are available, although these may change from time to time. New members will be provided with these on joining.  If the Watch representative needs additional stickers they should contact their Area Coordinator for details

If you Did not Find the Question or information you want, try the following pages


Frequently Asked Questions

What is the involvement of the police in Neighbourhood Watch?

  • Neighbourhood Watch in Surrey Heath is run by volunteers.
  • It is not a Police-led organisation.
  • Surrey Police work in partnership with Neighbourhood Watch volunteers who operate across the Borough in an effort to make their communities safer and stronger.
  • Surrey Police will respond to any call made via 999 or 101.
  • Surrey Police has a duty to alert Neighbourhood Watch members of any crime alerts or general crime trends in their neighbourhood. In Surrey Heath, these crime alerts are passed within 24 hours to the Watch Representatives in the area of the crime.

From time to time the Crime Reduction Officer sends out a bulletin on crime trends and what can be done to prevent them happening to you.

How can I keep my neighbours informed about our Watch?

  • A Watch Representative can keep members informed by circulating the police crime reports and fortnightly crime prevention bulletins to their members for which they have an email contact address.
  • They are also required to circulate the quarterly newsletter for Surrey Heath HeathWatch. Some Watch Representatives slip a short newsletter details recent events and future activities in their Watch into HeathWatch before they distribute it.
  • When most of the members are in email contact the flow of communication is more two-way with members informing each other of suspicious incidents or anti-social behaviour or warning of, for example, potentially noisy activities. If many of your members do not have an email address, one solution is to produce a distribution list of names and addresses and circulate the crime report or bulletin to the first address asking them to pass it on to the next address when they have read it. By placing your address at the bottom of the list you will know that the information has been circulated to all members when it is returned to you.

 How can I help to promote Neighbourhood Watch in my area?

  • The interest of members can be sustained through regular communication such as meetings or newsletters.
  • Members can be supplied with Neighbourhood Watch stickers for doors and windows, incident report cards and other Neighbourhood Watch material.
  • Non-participating neighbours can be encouraged to join the Watch or at least agree to keep the Watch Representative advised of incidents within the Watch area.
  • Watch Representatives can offer to assist the Area Coordinator with leaflet dropping in order to help set up new Watches in neighbouring streets.

How much time is involved in being the Watch Representative?

  • A Watch Representative (and/or their Deputy) needs to commit to attend the quarterly Watch Representative’s meeting and do onward distribute HeathWatch and other mailings from Surrey Police etc. This should take no more than 12 hours per annum.
  • Other activities, to extend the coverage of their watch and to involve new neighbours will be expected and the time assigned will be at the discretion of the Watch Representative.
  • The appointment of a Deputy can help share the effort.

What is an Inactive Watch?

  • A watch will be considered inactive if:
    • There is no representative from the Watch at the quarterly meetings for two or more consecutive meetings
    • HeathWatch is not collected (from the quarterly meeting or from the library)
    • And there is no communication with the Area Coordinator to update him/her on the position.
    • In such cases, the Area Coordinator will attempt to contact the Watch Representative and their Deputy and if no positive response is received, the Watch will be marked as inactive.
    • The Area Coordinator will initiate a mail drop to the residents in the Road asking for a Watch representative and if no one is forthcoming, the Watch will be closed. The residents will be informed by another mail drop and the signs removed.

It is the responsibility of the resident to notify their insurance company

What insurance cover is provided for Neighbourhood Watch activities?

Free Third Party Public Liability Insurance (PLI) cover is available for Neighbourhood Watch in England and Wales. The Surrey Neighbourhood Watch Association is registered for PLI and the cover is renewed on an annual basis when a new estimate of the total number of Watches across the whole force is provided. This policy covers all existing and new Surrey Police recognised Neighbourhood Watches in the force and therefore individual watches or Borough/District organisations are not required to apply for a separate policy. A copy of the full policy is available on this website. It should be noted that the free PLI policy applies to third party liability only and therefore if a volunteer is acting on behalf of Neighbourhood Watch they cease to be regarded as a third party and they are not covered under the PLI insurance. If required, alternative employer’s liability or personal accident cover can be purchased as additional cover by individual Watches or associations.

What is an Area Coordinator?

  • There are three Area Coordinators covering Surrey Heath. They represent all the Watches within their designated Areas, which are based on the police division of the Borough:
    • Camberley North of the M3 (referred to as Camberley Town),
    • Camberley South of the M3 (referred to as Frimley)
    • and the Six Villages (Bagshot, Bisley, Chobham, Lightwater, West End and Windlesham).
    • The Coordinators are expected to be conscientious and pro-active Watch Representative with a wide knowledge of Neighbourhood Watch and its special place in the crime prevention partnership.
    • They are members of the Surrey Heath Neighbourhood Watch Support Group where they are expected to contribute, pro-actively, to the many initiatives organised by the Support Group.
    • They promote Neighbourhood Watch, seek out potential Watch promoters for new Watches and follow up leads provided by the Safer Neighbourhood Teams in their area.
    • They try to find new representatives for established Watches that no longer have anyone to represent them.
    • They may also encourage other Watch Representatives to assist with the expansion of Neighbourhood Watch in their area. Once a potential Watch promoter, has made an enquiry, usually to a neighbourhood police officer or the Crime Reduction Advisor, the Area Coordinator is expected to take on the task and responsibility of briefing the promoter. It would be made quite clear at this briefing that the Area Coordinator is working closely with the police, in partnership, and will support the promoter at all stages up to the formal presentation by the police officer with Neighbourhood Watch responsibility for the area. After the presentation, the Area Coordinator will advise on the formal registration of the Watch and the procedure for obtaining the Neighbourhood Watch street signs

How do I obtain additional stickers and leaflets?

Additional stickers and leaflets are available, although these may change from time to time. New members will be provided with these on joining.  If the Watch representative needs additional stickers they should contact their Area Coordinator for details.

Where are the Surrey Heath Neighbourhood Watch processes formally documented?

Surrey Heath Neighbourhood Watch has created a web site (  The procedures and forms required are available through this web site to authorised users only. This restriction is to ensure consistency of registration and membership and to ensure Surrey Heath is properly supported through a single entity working together with Surrey Police

Dont hesitate to use the Contact Uspage to ask your area coordinator a question.


Neighbourhood Watch Signs

Neighbourhood Watch signs are issued to new watches free of charge; usually two per watch or one for the entrance to a cul de sac or close. Dont forget to give them a wash every now and then!

If a watch requests any extra signs due to its irregular geographic shape, this number can be increased at the discretion of the Area Co-ordinator or Sign Installer.

Any other additional signs can be supplied at £30.00 each.

Signs can be updated due to wear and tear at a cost of £10.00 each. Please contact Reg Ward on or 01276 473789.

View the interactive map of all of our signs – *thanks to volunteer Reg Ward